This template does not constitute legal advice, nor does it substitute for legal advice. Always consult with a legal professional before entering
into any agreement or contractual obligation.
EXHIBIT B: PRODUCTS AND SERVICES
This Exhibit B forms part of the Agreement and is subject to the terms and conditions of the
Agreement. In the event of any conflict between the terms of this Exhibit B and the terms of the
Agreement, the terms of the Agreement will prevail.
The terms for the products or services provided by the Company to the ISV Partner are as
follows:
SECTION 1: PRODUCTS AND SERVICES
1.1 The Company's products and services available for resale or servicing by the ISV Partner
under this Agreement are described in the attached Product and Service Descriptions.
1.2 The Company may add, modify, or discontinue any of its products or services at any time at
its sole discretion. The Company will provide the ISV Partner with reasonable notice of any such
changes.
1.3 The ISV Partner agrees to deliver the products and/or services within the timelines specified
in the following table:
Product Delivery/Execution Timeline
SECTION 2: LICENSE AND USE
2.1 For any software or technology Products, the Company grants to the ISV Partner a non-
exclusive, non-transferable worldwide right to use such software or technology, subject to any
additional terms as may be specified by the Company.
SECTION 3: QUALITY
3.1 The Company represents and warrants that its products and services will conform to the
descriptions provided in the Product and Service Descriptions, be of satisfactory quality, and fit
for the purpose for which they are intended.
3.2 The ISV Partner will promptly notify the Company of any non-conforming products or
services and will cooperate with the Company in the investigation and resolution of any such
non-conformance.
SECTION 4: SERVICE STANDARDS
4.1 The ISV Partner agrees to maintain a level of service consistent with industry standards.
4.2 The ISV Partner will take all necessary steps to ensure the software functions as intended
and agreed upon by both Parties.
4.3 The ISV Partner will promptly address any issues or problems reported by the Company or
any end user, and will provide a timeline for resolution.
