This template does not constitute legal advice, nor does it substitute for legal advice. Always consult with a legal professional before entering
into any agreement or contractual obligation.
4.3 The Partner agrees to provide technical support for the Product from ___ to ___ (time zone)
on business days.
4.4 The Partner will respond to any service or support request from an End User within ___
hours.
4.5 The Partner will use its best efforts to resolve any issues with the Product within ___ hours
of receiving a service or support request from an End User.
4.6 The Company will provide the Partner and the End Users with any updates or upgrades to
products and services as soon as they are available. The Company will also provide any
necessary support and training for such updates or upgrades.
